Alibet99 Privacy Policy – Data Protection for Malaysian Players

This Privacy Policy ("Policy") is published by alibet99 ("Platform", "We") and describes our practices for collecting, using, disclosing, and protecting your personal information when you use the alibet99 platform via our website or mobile device.

This policy applies to all users of the platform alibet99, including unregistered visitors, active registered members, and former members whose accounts have been closed. By using the alibet99 platform or registering as a member, you agree to the collection and use of your personal information as described in this Policy.

Alibet99 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we collect and how it is gathered:

We do not collect sensitive data such as your medical information, political views, or religious beliefs. Financial data such as credit card numbers is not stored directly by alibet99 – it is processed through a payment processor that complies with PCI-DSS standards.

Alibet99 uses the personal data collected for the following purposes, all of which are necessary to provide a safe, fair, and quality service to Malaysian players:

• Account Management: Creating and maintaining your account alibet99 you, verify your identity, and manage secure access to the platform.
• Transaction Processing: Processing MYR deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX; managing withdrawals to your chosen payment method.
• Service Provision: Providing access to all alibet99 games and services, including slots, Live Casino, Malaysia Super League and EPL Sports Betting, and e-sports.
• Promotions and Bonuses: Managing eligibility, claims, and crediting of alibet99 bonuses and promotions to qualifying accounts.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance through alibet99 support channels.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account creation, and other breaches of our terms.
• Legal Compliance: Fulfilling relevant legal obligations, including KYC requirements and anti-money laundering reporting.
• Platform Improvements: Analysing aggregated, anonymised usage patterns to improve the alibet99 user experience.

Alibet99 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with parties required to operate alibet99 services:

• Payment Providers: Payment processors such as TNG eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX receive the transaction information necessary to process your MYR deposits and withdrawals. They are bound by strict confidentiality agreements and PCI-DSS security standards.
• Game Providers: Companies such as Pragmatic Play, PG Soft, and Evolution Gaming may receive the session identifiers needed to run their games. They do not receive your full personal identity information.
• Technical Service Providers: Cloud infrastructure and security companies that help operate the alibet99 platform on a technical level, subject to data processing agreements that comply with privacy standards.
• Legal Authorities: Alibet99 will disclose information to Malaysian authorities if required by law or a valid court order, or to prevent serious harm to individuals.

Alibet99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL Encryption: All communications between your device and alibet99's servers are encrypted using TLS 1.3 with 256-bit key length, making interception virtually impossible.
• Secure Password Storage: Your alibet99 account password is never stored in plain text. We use a robust hashing algorithm with a unique salt for each user.
• Internal Access Controls: Only alibet99 staff who require access to user data for their specific job functions are granted it, and all access is logged for audit purposes.
• 24/7 Monitoring: alibet99's security system continuously monitors for abnormal activity and will automatically trigger an alert upon detecting any suspicious access attempts.
• Two-Factor Authentication: alibet99 users can and are encouraged to enable two-factor authentication (2FA) in their account settings for an additional layer of security.
• Regular Security Audits: The alibet99 platform undergoes independent security assessments and penetration testing to identify and address any vulnerabilities.

Alibet99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. The following is a general guide to data retention periods at alibet99:

• Active Account Data: For as long as your alibet99 account remains active, we retain all data necessary to operate the service.
• After Account Closure: Identity data and financial transaction records are retained for a minimum of 7 years after account closure to meet legal requirements under anti-money laundering and tax reporting regulations.
• Technical Logs: Access logs and technical activity records are retained for 90 days for security and troubleshooting purposes, then automatically deleted or anonymised.
• Marketing Data: If you withdraw consent for marketing communications, the relevant data will be updated in the alibet99 system within 48 hours and you will no longer receive any further marketing communications.

Platform alibet99 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. The following are the types of cookies used:

• Essential Cookies: Required for core alibet99 platform functions such as maintaining your login status and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preferences such as language settings, frequently played games, and display configurations. Helps alibet99 personalise your experience.
• Analytics Cookies: Collects aggregated, anonymised information on how users interact with the alibet99 platform to help us improve its design and functionality. This data does not personally identify you.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure the integrity of your financial transactions on alibet99.

You can manage your cookie settings through your internet browser. Most modern browsers allow you to view, delete, and block cookies. Please note that disabling essential cookies may affect the functionality of the alibet99. For guidance on managing cookies in your browser, refer to the help section of the browser you are using.

As a user of the alibet99 based in Malaysia, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact alibet99 customer support:

Platform alibet99 is intended solely for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. The alibet99 registration process requires age verification, and users who provide false information about their age are in breach of the platform's Terms and Conditions.

If alibet99 finds that personal data has been collected from a person under the age of 18 without proper verification, we will take immediate steps to delete that data and close the relevant account. If you are aware that a child has used the alibet99 platform, please notify our support team immediately at support@alibet99.best.

In operating the platform alibet99, some of your personal data may be processed or stored on servers located outside Malaysia, particularly in connection with the cloud service providers and international payment processors used by alibet99. In all such cases, data transfers are only carried out where adequate data protection safeguards are in place, including:

• Data processing agreements that require a level of protection equivalent to or greater than that required under Malaysian law.
• Use of recognised standard contractual clauses for international data transfers.
• Confirmation that the recipient country has a recognised data protection framework.

Your sensitive financial data, including transaction records in MYR, is processed and stored in accordance with PCI-DSS standards to ensure the security of your financial information wherever it is handled within the alibet99.

If you have any questions, concerns, or requests regarding this Privacy Policy or how alibet99 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the alibet99 platform – the fastest way to get a response in Bahasa Melayu. Response times are typically under 2 minutes.
• Email: support@alibet99.best – for enquiries that require a written explanation or document attachment. We respond within 1 to 2 business days.

When contacting us regarding privacy, please clearly state that your request relates to privacy and personal data so we can route it to the responsible team more quickly at alibet99. For data deletion or access requests, we may need to verify your identity first to ensure we are processing a legitimate request.

Alibet99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, service updates, or new legal requirements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered alibet99 members via their registered email address or in-platform notifications.
• Providing at least 14 days' notice before significant amendments that affect your rights take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how alibet99 protects your data. Continued use of the alibet99 platform after amendments take effect will be considered acceptance of the revised terms.